Make sure the label roll is secure and turning freely. Release the roll guides and push them together.Pull the yellow roll guides apart and insert the label roll with the labels facing upwards.Pull the yellow latches on both sides of the printer towards you and lift the printer's lid open.To fix this error, change the label roll in your printer: If your printer is out of labels, you will see the below error message:
#Print queue won t clear update
If you're printing from your computer with Lightspeed Hub, the status of your printer will also update from Cover open to Connected in Lightspeed Hub and on the Devices page in Retail POS. You should now be able to print labels again. Push the cover closed until both yellow latches snap shut.To fix this error, make sure the cover of your printer is securely shut: If the cover of your printer is open, you will see the below error message in Retail POS: Using a USB hub or a power cord/bar could cause connection issues with Retail POS and Hub. Note: We recommend connecting your printer directly to a USB port on your computer and directly to an electrical outlet. If you're printing from your computer with Lightspeed Hub, the status of your printer will also update from Disconnected to Connected in Lightspeed Hub and on the Devices page in Retail POS.
To fix this error, make sure your printer is connected correctly: If your printer is disconnected, you will see the below error message in Retail POS: In case your printer still doesn't work correctly, you can also reset it back to its default factory settings. If you're printing from your computer with Lightspeed Hub, the status of your printer will also update in Lightspeed Hub and on the Devices page in Retail POS. When printing with your Zebra ZD410, ZD420 or ZD421 label printer, Retail POS is designed to help you troubleshoot the below errors:
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